Return & Refund

At Haldi Jewellery, our products are specially made for wedding, haldi, and festive occasions. Here's our return, exchange, and refund process.

Return & Exchange Window

Return or exchange requests must be raised within 3 days of receiving your order. After 3 days, we're unable to accept any return, exchange, or refund request.

Eligibility

Returns or exchanges are accepted only in these cases:

You received a damaged product
You received the wrong product
An item is missing from your order
The product received is different from what you ordered

To be eligible, the product must be unused, unworn, and in its original packaging.

Opening Video Required

For any damage, missing item, or wrong product claim, an unboxing video is compulsory. It should clearly show the sealed parcel before opening, the full unboxing process, and the issue with the product. Claims without an opening video may not be accepted.

Non-Returnable Products

The following are not eligible for return or exchange:

Customized or name jewellery
Made-to-order products
Products used during haldi, mehendi, or any function
Products without original packaging
Sale or clearance items (where mentioned on the product page)

Refunds

Refunds are approved only after we receive and inspect the returned product. Once approved, the refund is processed to your original payment method or as store credit, depending on the case — within 5–8 working days of approval.

Shipping Charges

Shipping, COD, express delivery charges are non-refundable. If a return is approved, return shipping is the customer's responsibility unless the issue was caused on our end (wrong or damaged product).

Order Cancellation

Orders can be cancelled only before dispatch. Once shipped, they cannot be cancelled. Customized or made-to-order products cannot be cancelled once processing has started.